Refund Policy

Refund & Return Policy

​At OmniGoods, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

​30-Day Return Window

You have 30 days after receiving your item to request a return.

​Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

​How to Initiate a Return

To start a return, please contact us at support@omnigoodstore.com. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

​Restocking Fee & Return Shipping

​Customers are responsible for return shipping costs unless the product arrived damaged or defective.

​A standard 10% restocking fee applies to returned items to cover inspecting and repackaging electronic components.

​Damaged or Incorrect Items

Please inspect your order upon reception and contact us immediately at support@omnigoodstore.com or +1 (929) 356-2226 if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

​Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 5 – 7 business days.